Sewage Backup: What to Do First

Step 1: Stop using water

Don't flush toilets, run sinks, or run washing machines — anything you put down a drain adds to the backup. Tell everyone in the house.

Step 2: Shut off the power to the affected area

If sewage water is anywhere near outlets, the panel, or appliances, kill the breaker before anyone steps in the water.

Step 3: Ventilate

Open windows if you safely can. Sewer gases can be harmful and the smell will quickly permeate everything.

Step 4: Call a Category 3 cleanup specialist immediately

This is not a DIY job. Get a free instant quote and a vetted sewage cleanup specialist can usually be on-site within the hour, 24/7. They'll arrive with PPE, extraction equipment, and antimicrobial supplies.

Step 5: Document for insurance

Photograph everything before cleanup begins. Important: standard homeowners insurance does NOT cover sewer backup unless you have a sewer/water backup endorsement. Check your policy.

What's salvageable, what's not

• Drywall touched by sewage water: remove (cut at least 12" above waterline).
• Carpet and padding: throw out, always.
• Insulation: throw out.
• Upholstered furniture that contacted sewage: usually a loss.
• Hard surfaces (concrete, tile, sealed wood): can be sanitized professionally.
• Solid wood furniture: can sometimes be sanitized and salvaged.